Adelaida Nobles

Adelaida Nobles

Customer Experience Manager @ Abra

About Adelaida Nobles

Adelaida Nobles is a Customer Experience Manager with extensive experience in customer support and operations. She has worked at various companies, including Facebook and Comcast, and currently manages a diverse customer support team at ABRA.

Current Role at Abra

Adelaida Nobles serves as the Customer Experience Manager at Abra, a position she has held since 2017. In this role, she oversees a customer support team that includes agents from both the US and the Philippines. Nobles has implemented a quality assurance process for both domestic and international teams, ensuring consistent service quality. She has also rebuilt the entire FAQ section for Abra and continues to update it to meet customer needs. Additionally, she monitors multiple social media accounts to track community sentiment and address customer concerns.

Previous Experience at Facebook

Before her current role, Adelaida Nobles worked at Facebook through Aditi Staffing as a Product Operations Specialist in 2017 for 11 months. During her tenure, she contributed to various operational tasks, enhancing the efficiency of product-related processes. Her experience at Facebook provided her with valuable insights into customer experience management in a fast-paced tech environment.

Career at Comcast

Adelaida Nobles has a significant background in customer service, having worked at Comcast from 2007 to 2012. She held two positions during her time there: Customer Account Executive from 2007 to 2009 and Virtual Lead from 2009 to 2012. In these roles, she focused on customer account management and led teams to improve customer satisfaction and service delivery.

Education and Training Background

Adelaida Nobles completed her high school education at Live Oak High School, graduating with a diploma in 2003. She then attended Gavilan College from 2003 to 2006, where she furthered her education. Her academic background laid the foundation for her career in customer service and experience management.

Training Development Initiatives

In her role as Customer Experience Manager, Adelaida Nobles developed a training regime for the customer support team. This program is designed to enable trainees to effectively answer 90% of customer tickets after one month of training. Her focus on training and development emphasizes the importance of equipping team members with the necessary skills to enhance customer interactions.

People similar to Adelaida Nobles