Joseph Burgarino, MBA
About Joseph Burgarino, MBA
Joseph Burgarino, MBA, serves as a Client Success Manager at Abrigo, where he has worked since 2022. He has a diverse background in client relations and communications, having previously held roles in various organizations including Apiture and the State University of New York College at Brockport.
Work at Abrigo
Joseph Burgarino has served as a Client Success Manager at Abrigo since 2022. In this role, he focuses on enhancing client relationships and ensuring satisfaction with financial crime software. His efforts have contributed to a 90% client retention rate, demonstrating his commitment to client success. He facilitates demos and training sessions for client-facing retreats and conferences, aiming to improve client engagement and software utilization.
Previous Experience
Before joining Abrigo, Joseph held various positions that contributed to his expertise in client success and communications. He worked as an Assistant Director of Athletic Communications at the State University of New York College at Brockport for five months in 2017. He also served as a Customer Success Manager at Apiture from 2019 to 2022, and as an Electronic Service Sales Representative at Tyco SimplexGrinnell from 2017 to 2018. Earlier roles include working as a Bellman at DoubleTree by Hilton Hotel Madison and as a Sports Information Assistant at Texas A&M University-Commerce.
Education and Expertise
Joseph holds a Master of Business Administration (MBA) from Pfeiffer University. He also earned a Bachelor of Science in Communications from Edgewood College. His educational background supports his professional roles, particularly in client management and communications strategies. His academic achievements have been instrumental in developing his skills in client advocacy and feedback mechanisms.
Client Engagement Strategies
In his current role, Joseph Burgarino conducts quarterly Success Reviews to identify upsell opportunities and mitigate risks within the client portfolio. He acts as a client advocate by providing feedback to leadership on necessary software enhancements based on client insights. His proactive approach to client engagement has played a significant role in maintaining high client retention rates.