Kenrick Seymour
About Kenrick Seymour
Kenrick Seymour is a Client Success Manager with extensive experience in account management and customer service. He has a proven track record of improving customer retention and product utilization across various roles in the technology and service sectors.
Work at Abrigo
Kenrick Seymour has been serving as a Client Success Manager at Abrigo since 2022. In this role, he focuses on enhancing customer satisfaction and product utilization. He successfully led customer adoption initiatives that resulted in a 30% increase in product utilization. His efforts contribute to the overall success of the organization by ensuring clients receive maximum value from Abrigo's offerings.
Previous Experience at NCR Corporation
Before joining Abrigo, Kenrick Seymour worked at NCR Corporation as a Software Engineer from 2016 to 2019. During his three years in Atlanta, Georgia, he developed technical solutions and contributed to software projects that supported the company's operational goals.
Experience at Bitcoin Depot
Kenrick Seymour held the position of Account Manager at Bitcoin Depot from 2019 to 2022. He managed account issues and escalations with a 95% resolution rate within 48 hours, which played a significant role in achieving a 98% customer retention rate. He also reduced churn by 85% in his first year by identifying and addressing retention risks proactively.
Career at RaceTrac and Stratix Corporation
Kenrick Seymour began his career as a Customer Service Representative at RaceTrac, where he worked from 2007 to 2012. He later transitioned to Stratix Corporation as a Technical Success Manager from 2013 to 2016. In these roles, he developed customer service skills and technical expertise, which have been instrumental in his subsequent positions.
Education and Expertise
Kenrick Seymour earned a Bachelor of Science degree in Biology from Georgia Gwinnett College, completing his studies from 2011 to 2015. His educational background provides a foundation for his analytical skills and understanding of technical concepts, which he applies in his roles within client success and account management.