Russell Thomason
About Russell Thomason
Russell Thomason is a Senior Manager of Technical Support with extensive experience in customer service and technical roles. He has worked at Abrigo since 2018 and previously held positions at MST (MainStreet Technologies, Inc) and VNS Corporation.
Work at Abrigo
Russell Thomason has served as the Senior Manager of Technical Support at Abrigo since 2018. In this role, he oversees the technical support team, ensuring efficient service delivery and customer satisfaction. His responsibilities include managing support operations, training staff, and implementing best practices to enhance service quality. His tenure at Abrigo has contributed to the company's commitment to providing effective technical assistance to its clients.
Current Role at MST
At MainStreet Technologies, Inc. (MST), Russell Thomason holds multiple positions, including Customer and Technical Support Supervisor since 2014, Director of Customer Service and Technical Support since 2015, and Systems Engineer since 2011. His diverse roles demonstrate his expertise in technical support and customer service. He has been instrumental in developing support strategies and improving customer interactions over his decade-long career at MST.
Previous Experience at VNS Corporation
Before joining MST, Russell Thomason worked at VNS Corporation as a Truss Engineer from 2010 to 2011. In this position, he was responsible for designing and analyzing truss systems, contributing to the engineering projects during his tenure. This experience provided him with a solid foundation in technical engineering principles.
Education and Expertise
Russell Thomason earned a Bachelor of Science degree in Business Administration from Emmanuel College, where he studied from 1999 to 2003. His educational background has equipped him with essential business and management skills, which he applies in his current roles in technical support and customer service.