Amelia Hogg
About Amelia Hogg
Amelia Hogg serves as the Head of Service Delivery at Adaptavist, where she has worked since 2023. With a strong background in strategic planning and operational delivery, she previously held roles at Adaptavist and OLIVER Agency, contributing to client services and managed services.
Current Role at Adaptavist
Amelia Hogg serves as the Head of Service Delivery at Adaptavist, a position she has held since 2023. In this role, she oversees the delivery of managed services, ensuring that client needs are met effectively. Hogg works in a hybrid environment in England, where she utilizes her expertise in strategic planning and operational delivery. Her focus includes enhancing client satisfaction through the use of support analytics and data insights.
Previous Experience at Adaptavist
Prior to her current role, Amelia Hogg held several positions at Adaptavist. She worked as a Client Services Team Lead from 2018 to 2023, managing client relationships and service delivery. Before that, she served as a Service Delivery Manager from 2016 to 2018. Her tenure at Adaptavist has provided her with extensive experience in the managed services sector.
Experience at OLIVER Agency
Amelia Hogg worked at OLIVER Agency in various roles from 2013 to 2016. She began as an Account Manager for two years, where she was responsible for managing client accounts and ensuring service delivery. Following this, she transitioned to the role of SaaS Implementation Manager for 11 months, focusing on the implementation of software solutions for clients.
Education and Qualifications
Amelia Hogg has a strong educational background. She studied at the University of Exeter, where she earned a Master's in Education in Professional Studies from 2010 to 2012. She also holds a Bachelor of Science (BSc) in Psychology from the University of York, completed from 2006 to 2009. Additionally, she obtained a Postgraduate Certificate in Education (PGCE) in Primary Science from the University of Exeter in 2010.
Leadership and Strategic Contributions
As part of the Global Managed Services Leadership Team at Adaptavist, Amelia Hogg contributes to the vision, strategy, and direction of the Managed Services department. She combines her technical expertise with strong interpersonal skills to communicate complex information in an accessible manner, enhancing the overall service delivery experience for clients.