Cathleen Cohen
About Cathleen Cohen
Cathleen Cohen serves as the Director of Customer Experience at Adelman Travel, a position she has held since 2017. She has extensive experience in the travel industry, having previously worked in various roles including Area Manager at CWT and Travel Coordinator at Interim Physicians.
Current Role at Adelman Travel
Cathleen Cohen serves as the Director of Customer Experience at Adelman Travel, a position she has held since 2017. In this role, she focuses on enhancing customer satisfaction and streamlining service delivery. Her experience in customer service management contributes to the company's commitment to providing quality travel solutions. Based in Greater Milwaukee, she oversees various initiatives aimed at improving the overall customer journey.
Previous Experience in Travel Coordination
Before joining Adelman Travel, Cathleen Cohen worked as a Travel Coordinator at Interim Physicians from 2014 to 2017. During her three years in this role, she was responsible for organizing travel arrangements for healthcare professionals. This position was based in Creve Couer, MO, and involved coordinating logistics to ensure efficient travel experiences.
Career at CWT
Cathleen Cohen spent nine years at CWT, where she held the position of Area Manager - Traveler Services from 2005 to 2014. In the Greater St. Louis Area, she managed a team focused on providing travel services to clients. Her role involved overseeing operations and ensuring that customer needs were met effectively.
Educational Background
Cathleen Cohen studied at Columbia College Chicago, where she earned an Associate of Arts (AA) degree in Liberal Arts from 1995 to 1997. She later attended Kaplan University, achieving a Bachelor of Science (BS) in Psychology from 2004 to 2008. Her educational background supports her roles in customer service and travel coordination.
Early Career as a Travel Consultant
Cathleen Cohen began her career in the travel industry as a Travel Consultant at AAA Chicago Motor Club from 2000 to 2002. In this role, she provided travel advice and assistance to clients in Aurora, Illinois. This early experience laid the foundation for her subsequent positions in travel management.