Kapil Tyagi
About Kapil Tyagi
Kapil Tyagi is a Customer Solutions Specialist based in Leeds, England, with a background in economics and extensive experience in client management and customer service roles across various companies.
Current Role at Age Partnership
Kapil Tyagi currently serves as a Customer Solutions Specialist at Age Partnership, a position he has held since 2020. In this role, he is responsible for producing new quotes and managing mid-term adjustments for clients. He also demonstrates expertise in managing renewals and invoicing processes, which contributes to the overall efficiency of customer service operations. His strong client query handling skills play a significant role in enhancing customer satisfaction.
Previous Experience at Age Partnership
Prior to his current role, Kapil Tyagi worked at Age Partnership in various capacities. He served as an Equity Release Administrator from 2016 to 2019, where he gained valuable experience in the equity release sector. He also worked as an Insurance Specialist for one year from 2018 to 2019. His tenure at Age Partnership has provided him with a comprehensive understanding of customer solutions within the financial services industry.
Work History in Customer Service
Kapil Tyagi has extensive experience in customer service roles across different organizations. He worked as a Client Handling Advisor at Regus for three months in 2016 and as a Sales Advisor at Superdry from 2013 to 2014. His ability to upsell and cross-sell additional products has been a key aspect of his roles, contributing to revenue generation and customer engagement.
Educational Background
Kapil Tyagi studied at The Manchester Metropolitan University, where he earned a Bachelor of Arts (BA) in Economics and Policy from 2004 to 2009. He also completed his A Levels at Boston Spa Comprehensive from 1996 to 2003. His educational background has provided him with a solid foundation in economic principles and policy analysis.
Skills and Expertise
Kapil Tyagi possesses a range of skills relevant to his roles in customer solutions. He is skilled in producing new quotes, handling mid-term adjustments, and managing renewals and invoicing processes. His strong client query handling skills contribute to high levels of customer satisfaction. Additionally, his experience in upselling and cross-selling enhances his effectiveness in customer interactions.