Andita Karmelina Gaus
About Andita Karmelina Gaus
Andita Karmelina Gaus serves as the Strategy Corporate Development professional at AirAsia, where she has worked since 2018. With a background in customer experience and flight safety data analysis, she plays a crucial role in aligning corporate goals and enhancing the company's Net Promoter Score.
Work at AirAsia
Andita Karmelina Gaus has been working at AirAsia since 2013, holding various positions over the years. Currently, she serves as a Strategy Corporate Development professional, a role she has held since 2018 in the Greater Jakarta Area, Indonesia. Prior to this, she worked as a Customer Experience Analyst from 2013 to 2016 and as a Flight Safety Data Analyst from 2016 to 2018. Additionally, she briefly held the position of Customer Experience Officer in 2013 and worked as a Flight Operations Specialist for five months in 2018. Throughout her tenure, she has contributed to multiple facets of the company.
Education and Expertise
Andita Karmelina Gaus earned her Bachelor’s Degree in Business, Management, Marketing, and Related Support Services from the National University of Malaysia (UKM) from 2009 to 2013. Her academic background provides a strong foundation for her roles in corporate development and customer experience within AirAsia. She has developed expertise in data presentation, particularly in creating aesthetic and consumable formats, which she pursued after discovering infographic video tutorials.
Background
Andita Karmelina Gaus has a diverse background in various operational and analytical roles at AirAsia. Her career began with a focus on customer experience, transitioning through roles that emphasized data analysis and corporate strategy. This progression reflects her adaptability and commitment to enhancing operational efficiency and customer satisfaction within the airline industry.
Achievements
Andita has been recognized by Tony Fernandes, the CEO of AirAsia, for her potential and contributions to the company. In her current role, she plays a key part in assessing the company's Net Promoter Score (NPS), which measures customer satisfaction and loyalty. Her responsibilities include aligning corporate goals across departments and engaging with stakeholders to address corporate issues, showcasing her strong communication and problem-solving skills.