Deserra Daffarrel
About Deserra Daffarrel
Deserra Daffarrel is an experienced professional currently serving as an Executive Team Trainer and Trainer at AirAsia, where she has worked since 2004. She also holds the position of Senior Manager at Citilink Indonesia, a role she has maintained since 2017.
Work at AirAsia
Deserra Daffarrel has been employed at AirAsia since 2004, holding dual roles as an Executive Team Trainer and a Customer Service representative. Over the span of 20 years, she has contributed to the training and development of team members, enhancing operational efficiency and customer satisfaction. Her extensive experience in customer service has allowed her to implement best practices that improve the overall passenger experience.
Experience at Citilink Indonesia
Since 2017, Deserra Daffarrel has served as a Senior Manager at Citilink Indonesia. In this role, she oversees various operational aspects, ensuring that the airline meets its service standards and operational goals. Her leadership has been instrumental in driving team performance and aligning departmental objectives with the company's mission.
Previous Experience at Garuda Indonesia
Deserra Daffarrel worked as cabin crew at Garuda Indonesia from 1999 to 2001. During her two-year tenure, she gained valuable experience in customer service and in-flight operations, which laid the foundation for her subsequent roles in the aviation industry.
Role at GE as Green Belt 2.0
In 2016, Deserra Daffarrel held a position at General Electric (GE) as a Green Belt 2.0 for a duration of four months. This role involved applying Six Sigma methodologies to improve processes and enhance operational efficiency within the organization.
Education and Expertise
Deserra Daffarrel possesses a strong background in training and customer service within the aviation sector. Her expertise includes team training, process improvement, and operational management, which she has developed through her various roles in the industry.