Jinseok Moon
About Jinseok Moon
Jinseok Moon serves as the Customer Happiness Senior Manager for North East Asia at AirAsia, where he ensures compliance with local regulations and oversees digital customer happiness functions. With extensive experience in customer service roles across various companies, he plays a crucial role in driving team performance and supporting customer development initiatives.
Work at AirAsia
Jinseok Moon serves as the Customer Happiness Senior Manager for North East Asia at AirAsia. In this role, he ensures compliance with Korean and Japanese regulations for the Customer Happiness team. He oversees all digital customer happiness functions in the region, focusing on the transformation to new digital channels. Since joining AirAsia in 2019, he has been responsible for driving team KPI performance and represents the company in regulatory and legal matters within North East Asia.
Previous Experience in Customer Service
Before his current position at AirAsia, Jinseok Moon held various roles in customer service across different companies. He worked at Booking.com in multiple capacities, including Customer Service Executive II, Senior Customer Service Executive, and Customer Service Team Lead from 2014 to 2018. He also served as a Customer Service Manager at DAZN from 2018 to 2020. His experience includes a brief tenure at Farfetch as a Customer Service Supervisor in 2016 and a role at ByteDance as Community Contents Management Team Lead in 2018.
Education and Expertise
Jinseok Moon studied at 충남도립대학교, where he earned an Associate's degree in Hotel, Motel, and Restaurant Management from 2007 to 2009. His educational background provides a foundation for his expertise in customer service and management. This knowledge supports his current role in overseeing customer happiness functions and digital transformation initiatives.
Regional Responsibilities
In his capacity as Customer Happiness Senior Manager, Jinseok Moon provides on-site support for incidents at Korean and Japanese airports, acting as the on-call manager in these regions. He also serves as the regional coordinator for the Customer Happiness Business Continuity Plan and emergency response procedures, ensuring that the team is prepared for any challenges that may arise.