Mohamad Nabiel Haniff Che Nasir
About Mohamad Nabiel Haniff Che Nasir
Mohamad Nabiel Haniff Che Nasir is a seasoned cabin crew member at AirAsia X A330 with extensive experience in customer service roles. He has a diploma in Aviation Management and has worked in various capacities within the airline industry and customer support sectors since 2012.
Work at AirAsia
Currently, Mohamad Nabiel Haniff Che Nasir serves as Cabin Crew for AirAsia X A330, a position he has held since 2016. His responsibilities include ensuring passenger safety and comfort during flights. Prior to this role, he worked as a Guest Service Agent from 2012 to 2014 and as Cabin Crew for the A320 from 2014 to 2016. His extensive experience with AirAsia has contributed to his development of strong soft skills, particularly in problem-solving and multitasking.
Current Role at Exness
Since 2021, Mohamad has been employed at Exness as a Global Customer Service Executive. In this role, he utilizes customer service tools such as Zendesk, Slack, and various CRM systems to manage customer inquiries. He collaborates with multiple departments to meet customer satisfaction goals and has developed the ability to handle multiple customer interactions simultaneously, including chats and follow-up emails.
Previous Experience at Amber Pro Solutions
Mohamad worked at Amber Pro Solutions SDN BHD as a Customer Support Agent for 10 months in 2021. His role involved assisting customers and addressing their inquiries effectively. This experience further enhanced his customer service skills and provided him with a foundation for his subsequent position at Exness.
Education and Expertise
Mohamad studied Aviation Management at Cybernetics International College of Technology, where he earned a Diploma from 2009 to 2012. His education has equipped him with knowledge relevant to the aviation industry, complementing his practical experience as cabin crew and in customer service roles.
Skills and Competencies
Throughout his career, Mohamad has developed a range of skills, particularly in customer service and aviation. He is experienced in using various customer service tools and has demonstrated the ability to remain calm and work effectively under pressure, skills that are essential in both his current and previous roles.