Muhammad Ikhlash Vondra
About Muhammad Ikhlash Vondra
Muhammad Ikhlash Vondra is a Customer Experience Executive at AirAsia, with a background in external audit and accounting. He has worked in various roles in the telecommunications and consulting sectors, enhancing his expertise in customer experience within the aviation industry.
Current Role at AirAsia
Muhammad Ikhlash Vondra has been serving as a Customer Experience Executive at AirAsia since 2018. In this role, he focuses on enhancing customer satisfaction and ensuring a positive experience for passengers. His responsibilities include analyzing customer feedback and implementing strategies to improve service delivery. His tenure at AirAsia has allowed him to leverage his expertise in customer experience within the aviation industry.
Previous Experience at PT Telekomunikasi Indonesia International
Prior to his current position, Muhammad Ikhlash Vondra worked at PT Telekomunikasi Indonesia International (Telin) as a Financial System and Policy Officer. He held this role for 10 months in 2015, during which he was involved in financial system management and policy development. This experience contributed to his understanding of financial operations and policies.
Experience at Deloitte
Muhammad Ikhlash Vondra began his career at Deloitte as an Associate Auditor from 2014 to 2015. In this position, he worked for 8 months in Greater Jakarta Area, Indonesia. His role involved conducting audits and ensuring compliance with financial regulations, which helped him develop a strong foundation in accounting practices.
Consultant Role at Sutherland
From 2016 to 2018, Muhammad Ikhlash Vondra worked as a Consultant at Sutherland in Kuala Lumpur, Malaysia. During his 2-year tenure, he provided consulting services that enhanced operational efficiency and customer engagement strategies. This role further developed his skills in customer experience management.
Education and Expertise
Muhammad Ikhlash Vondra holds a Bachelor's degree in Accounting from Universitas Padjadjaran (Unpad), where he studied from 2010 to 2014. His educational background in accounting, combined with his expertise in external audit, supports his current role in customer experience. He possesses strong skills in Microsoft Office applications, particularly Excel and Word, which are essential for data analysis and reporting.