Agnes D. Pagan
About Agnes D. Pagan
Agnes D. Pagan is a Bilingual Customer Care Specialist II at Alight Solutions in San Juan, Puerto Rico, with extensive experience in HR and financial issues related to health care benefits and payroll.
Current Position at Alight Solutions
Agnes D. Pagan is currently working at Alight Solutions as a Bilingual Customer Care Specialist II. Based in San Juan, Puerto Rico, she is responsible for supporting Human Resources Specialists and managing complex transactions related to health care benefits, COBRA, retirement plans, leaves of absence, payroll, promotions, and transfers. Agnes also processes health enrollments, tax and direct deposit updates, contributions, and retirement elections, and communicates with third parties for customer updates and inquiries.
Past Experience at Caribbean Temporary Services
In 2018, Agnes D. Pagan worked briefly at Caribbean Temporary Services as a Disaster Recovery Data Entry Specialist. During her four-month tenure in Carolina, Puerto Rico, she assisted in managing data for disaster recovery efforts, showcasing her flexibility and capability in handling crucial tasks in high-pressure environments.
Role at Solimar Ventures, Inc.
Between 2017 and 2018, Agnes D. Pagan served as an Office Manager and Operations Assistant at Solimar Ventures, Inc. in Miami, FL. Over the course of five months, she managed office operations and assisted in performing administrative duties, further enriching her experience in office and operational management.
Educational Background
Agnes D. Pagan has a diverse educational background. She earned a BA in Psychology from Universidad de Puerto Rico (1981-1986) and a Certificate in Electronic Technology from Atlantic Vo-Tech (1996-1997). Additionally, she holds an Associate Certificate in Project Management from The George Washington University (2007). Her academic achievements reflect her versatile skill set and commitment to continuous learning.
Early Career at Motorola MD
Agnes D. Pagan had a significant part of her early career at Motorola MD. From 2001 to 2007, she held various roles, including Technical and Customer Service Trainer, Training and Quality Improvement Manager, and Project Manager. Through these positions, she developed her expertise in training, quality improvement, and project management.