Arpita Sen
About Arpita Sen
Arpita Sen is a Client Specialist at Alight Solutions in Toronto, Canada, with extensive experience in HR and client management roles.
Current Role at Alight Solutions
Arpita Sen is currently employed at Alight Solutions as a Client Specialist in the Toronto, Canada area. In her role, she leads the implementation of the Workday HR System. She also serves as the main point of contact for all HR-related inquiries, policies, and guidelines. Additionally, Arpita provides training to team members and new hires on various systems including Benefits, Payroll, Recruiting, Human Capital Management, Performance Management, and Time and Attendance.
Previous Experience at Alight Solutions
Prior to her current role, Arpita Sen worked at Alight Solutions as a Senior HR Specialist from 2017 to 2018 in the Toronto, Canada area. During her tenure, she managed small projects by overseeing project plans, scope, risk and issues tracking, and identified and implemented process improvements.
Work History at Aon Hewitt
Arpita Sen was employed at Aon Hewitt as an HR and Benefits Representative from 2015 to 2017 in the Toronto, Canada area. In this position, she engaged in ongoing client delivery through issue resolution, Change Requests, and standardized processes to meet Service Level Agreements and Key Performance Indicators.
Career at Convergys
From 2013 to 2015, Arpita Sen worked as a Service Centre Representative at Convergys in Welland, Ontario. In this role, she facilitated the resolution of escalations and collaborated with teams to build and monitor corrective action plans to address issues impacting client relationships and customer experience.
Extensive Background at Sunlife Financial
Arpita Sen has a rich background at Sunlife Financial in Gurgaon, India, where she held various positions from 2007 to 2012. She worked as an Operations Team Lead, Quality Assurance Team Lead, Process Trainer for Client Record Management, Senior Process Associate, and Process Associate. Over the years, she led and supported process improvements, identified and resolved issues through root cause analysis, implemented solutions, and drove change for related improvements.
Educational Background in International Business
Arpita Sen completed her post-graduate studies in International Business at Fanshawe College from 2012 to 2013. Her education provided her with a solid foundation and understanding of international business practices, further enhancing her professional capabilities.
Systems Expertise
Throughout her career, Arpita Sen has acted as a subject matter expert for multiple systems such as Workday, Peoplesoft, myHR, SuccessFactors, Tableau, Service Connect, Siebel, Cognos, Content Manager, and Maestro. Her extensive knowledge in these systems has made her a crucial asset in managing and streamlining HR processes and client delivery.