Arturo Munoz
About Arturo Munoz
Arturo Munoz is the Customer Care Team Manager at Alight Solutions in The Woodlands, TX, with extensive experience in customer service and benefits operations.
Current Role at Alight Solutions
Arturo Munoz currently holds the position of Customer Care Team Manager at Alight Solutions in The Woodlands, TX. In this role, he leads a team of professionals, aiming to deliver exceptional customer service. He is responsible for mentoring colleagues, ensuring they exceed in their positions, and guiding them towards the next steps in their careers. He also oversees the recruitment process, interviewing potential Human Resources Representatives.
Previous Positions at Aon Hewitt
Arturo Munoz had an extensive career at Aon Hewitt, occupying various roles over several years. From 2015 to 2017, he was a Customer Service Team Manager based in The Woodlands, TX. Prior to that, he worked as a Benefits Operations Manager from 2012 to 2015 and as a Benefits Operations Analyst from 2010 to 2012. He began his tenure at Aon Hewitt as a Customer Service Associate from 2008 to 2010. These roles have helped him build a robust foundation in customer service, benefits operations, and team leadership.
Experience at WageWorks
Arturo Munoz worked at WageWorks as a Customer Service Supervisor from 2003 to 2008. During his five-year tenure, he honed his skills in customer service supervision. This role laid the groundwork for his subsequent positions in customer service and management. His experience at WageWorks played a significant role in shaping his expertise in handling customer service teams and operations.
Educational Background
Arturo Munoz pursued his education at Eastern Michigan University, where he studied Criminal Justice from 2004 to 2008. Before that, he attended Centreville High School from 1997 to 2000. His academic background has equipped him with analytical and problem-solving skills, which he applies in his professional roles.
Expertise and Skills
Arturo Munoz has developed extensive expertise in Health and Welfare, 401(k), and Pension Benefits, along with Payroll and Time Entry. He is proficient in reviewing and completing time and payroll entries for his direct reports on a weekly basis. Additionally, he helps his team understand the company's vision, contributing to their personal growth and alignment with the company goals.