Kathryn Flett (She/Hers)
About Kathryn Flett (She/Hers)
Kathryn Flett is a Senior Operations Manager at Alight Solutions in Ontario, Canada, with over 13 years of experience in the HR Outsourcing industry.
Title and Current Role
Kathryn Flett is currently employed as a Senior Operations Manager at Alight Solutions in Ontario, Canada. In her role, she leverages her extensive experience in HR outsourcing to manage and streamline operations, ensuring efficient service delivery and client satisfaction.
Previous Experience at Alight Solutions
Kathryn has held multiple positions at Alight Solutions over several years. She served as Tier 2 Operations Manager from 2020 to 2021 in Toronto, Ontario, and as HCM Operations Manager from 2019 to 2020. Previously, she was an Operations Manager from 2018 to 2020 and Acting Service Delivery Manager from 2017 to 2018. Her journey at Alight Solutions began as an Integrated Client Delivery, Advanced Analyst from 2016 to 2018.
Past Roles at Aon Hewitt
Before joining Alight Solutions, Kathryn worked at Aon Hewitt in various capacities. She was a Client Manager from 2011 to 2016 and a Customer Service Client Analyst in 2011. She also held positions as a Leaves Specialist from 2010 to 2011 and as a Customer Service Associate from 2007 to 2009. These roles provided her with valuable insights into client management and service operations.
Educational Background
Kathryn Flett earned her Bachelor of Arts (B.A.) in English Language and Literature/Letters from the University of Ottawa from 2003 to 2006. Her academic background has equipped her with strong analytical and communication skills, which she applies in her professional career.
Expertise and Skills
With over 13 years of experience in the HR outsourcing industry, Kathryn specializes in partnering with clients to identify problems, find root causes, and develop effective solutions. She believes that organization and strong communication are essential for success. Her focus on problem-solving and continuous improvement drives her to regularly reflect on her processes and outcomes to enhance performance.