Kristina Williams
About Kristina Williams
Kristina Williams is a Workforce Management Analyst at Alight Solutions with extensive experience in both remote and on-site roles across various companies in the outsourcing/offshoring industry.
Workforce Management Analyst at Alight Solutions
Kristina Williams is currently a Workforce Management Analyst at Alight Solutions. She operates remotely from Illinois, United States, contributing to the efficiency and productivity of the workforce. Her role likely involves tasks such as monitoring workforce performance, forecasting workforce requirements, and implementing workforce improvement strategies. This position allows her to leverage her extensive experience in workforce management across various industries.
Previous Role at CVS Health
Before her current position, Kristina worked as a Strategic Labor and Planning Analyst at CVS Health for two years. This role, performed remotely, involved the strategic planning and analysis of labor resources, optimizing labor costs, and ensuring alignment with business objectives. Her experience at CVS Health highlights her proficiency in strategic workforce planning and her ability to operate effectively in a remote work environment.
Team Manager Customer Experience at Alorica
From 2021 to 2022, Kristina served as a Team Manager Customer Experience at Alorica, an onsite role in the United States. In this capacity, she managed a customer experience team, likely focusing on enhancing customer satisfaction and streamlining customer service operations. Her responsibilities might have included training team members, overseeing customer interactions, and utilizing CRM systems to improve service quality.
Workforce Management Roles in the Philippines
Kristina spent a significant part of her career in the National Capital Region, Philippines. She held various roles, including Workforce Supervisor at TaskUs and Senior Workforce Analyst at iOPEX technologies, contributing to the operational success of the contact centers. Her hands-on experience in real-time workforce management at Sutherland Global Services further developed her skills in monitoring and adjusting workforce activities to meet service level agreements.
Educational Background in Business Administration
Kristina holds a Bachelor of Business Administration (B.B.A.) degree from Sta. Isabel College Manila. Her studies from 1999 to 2003 provided her with a strong foundation in business administration and management. This education has been instrumental in her career, allowing her to excel in various roles, from workforce management to strategic planning and customer service.