Laura Nelson
About Laura Nelson
Laura Nelson is a Client Manager at Alight Solutions and a Benefits Services Manager and Benefits Operations Manager at Aon Hewitt, with over 15 years of experience in operations, program, and production management.
Current Employment
Laura Nelson is currently employed at Alight Solutions as a Client Manager. In this role, Laura leverages her extensive experience in client management to build and maintain strong relationships with clients. Additionally, she concurrently holds positions at Aon Hewitt, where she functions as both a Benefits Services Manager and a Benefits Operations Manager. This dual role highlights her expertise in benefits management and her capability to handle multiple responsibilities efficiently.
Previous Work Experience
Laura Nelson has a rich history of professional experience across various organizations. She served as a Supervisor at PHH Arval's Technical Consulting Center from 2012 to 2014 in Hunt Valley, MD. Prior to that, she worked at Nationwide Better Health, initially as an Administrative Services Manager from 2002 to 2010, and subsequently as a Compliance Consultant/Manager from 2010 to 2011, also in Hunt Valley, MD. Her career began at The American Red Cross, where she was a Scheduling Manager from 1995 to 2002 in the Baltimore, Maryland Area.
Education and Certifications
Laura Nelson has pursued further education and certifications to bolster her professional skill set. She studied at Moresteam University and completed the Six Sigma - Green Belt course, which equips her with advanced methodologies for process improvement. Additionally, she achieved a certification in Project Management from New Horizons, adding organizational and project leadership skills to her portfolio.
Professional Expertise
With over 15 years of experience in operations, program, and production management, Laura Nelson brings a wealth of expertise to her roles. Her professional strengths include operational excellence, process and productivity improvement, issue resolution, change management, data analysis, problem-solving, and quality management. She is adept at building positive partnerships across various business units and vendor partners, facilitating improvements that directly impact the bottom line.
Specialized Skills
Laura Nelson specializes in a wide array of skills that are critical to her professional success. These include Six Sigma, compliance, quality management, client and vendor management, relationship building, data analysis, problem-solving, and issue resolution. She also has expertise in budgeting, project management, facility management, as well as functional, regression, and user acceptance testing. Her capabilities extend to record retention, fulfillment, and inventory management, making her a versatile asset in various operational and managerial roles.