Marine Banos
About Marine Banos
Marine Banos is a Bilingual Human Resources CCR at Alight in Toronto, Ontario, Canada, with a background in customer service and international trade.
Current Role at Alight
Marine Banos currently serves as a Bilingual Human Resources - CCR at Alight based in Toronto, Ontario, Canada. In this role, Banos handles complex HR and financial issues related to healthcare benefits, savings and retirement plans, leaves of absence, payroll, and pension. She processes various transactions including health enrollments, tax and direct deposit updates, withdrawals and contributions, and retirement elections. Banos also monitors and plans the resolution of employee requests using support tools such as Workday, Siebel Oracle, and CS Pro.
Previous Experience at CIBC
Marine Banos worked as a Foreign Cash and Precious Metal Agent at CIBC from 2019 to 2020 for nine months in Toronto. During her tenure, Banos handled a specialized role focused on foreign cash and precious metals, contributing to the efficiency and accuracy of financial transactions related to these areas.
Past Roles in Customer Service
In her early career, Marine Banos held several roles in customer service. She worked at Jonview as a Customer Service Representative for five months in 2018-2019 and at Alliance Francaise Toronto as an Assistant for one month in 2018. Prior to these, Banos worked at TNT as a Customer Service Assistant from 2014 to 2015 for one year in Marseille, France.
Education in International Trade
Marine Banos has a strong educational background in International Trade. She studied at Lycée International Georges Duby, achieving a BTEC Higher National Diploma from 2015 to 2016, and at IFC, where she earned another BTEC Higher National Diploma from 2013 to 2015. This education has provided her with a solid foundation in international business practices.
Bilingual Skills and Call Management
Marine Banos is proficient in both French and English, a skill she utilizes extensively in her role at Alight. She manages a large volume of inbound calls from employees of a leading Canadian bank and makes outbound calls to ensure effective follow-up on HR solutions. Her bilingual capabilities contribute to her effectiveness in handling diverse employee requests and issues.