Shania Vernon
About Shania Vernon
Shania Vernon is a Customer Care Representative at Alight Solutions and a Logistics Account Executive at Total Quality Logistics, with a background in customer service and logistics.
Professional Title and Current Roles
Shania Vernon holds the position of Customer Care Representative and functions as a Logistics Account Executive at Total Quality Logistics in Charleston, South Carolina. She also serves in a remote capacity as a Customer Care Representative at Alight Solutions.
Work Experience in Logistics and Customer Care
Shania Vernon has a diverse background in customer service and logistics, with key roles held at various companies. She served as a Life Guidance Specialist at Hallmark Health Care Center in Charleston, South Carolina from 2021 to 2022. Prior to that, she was a Customer Care Specialist at CareCentrix for four months in 2021. From 2018 to 2020, she worked as a Data Entry Specialist/CSR at iQor.
Educational Background and Technical Proficiency
Shania Vernon pursued a Bachelor of Science in Computer and Information Sciences at ECPI University from 2022 to 2024. She has expertise in using Tableau for data visualization and is proficient with the full Microsoft Suite and Google Suite.
Skills in Customer Experience and Interaction
Shania Vernon has developed strong human interaction skills, excelling in customer experience through a people-centric approach. She has a proven track record in customer interaction, showcasing her ability to effectively communicate and provide solutions.
Achievements in Logistics and Sales
In her role as a Logistics Account Executive, Shania Vernon managed freight for 20 different lanes daily. She executed sales tactics to build a book of business through cold calling prospective customers and negotiated pricing with both customers and carriers to achieve required profitability goals.