Steve Chesser
About Steve Chesser
Steve Chesser is the HR Services Customer Care Manager at Alight Solutions in The Woodlands, TX, with a background in customer service management and a strong educational foundation in business and political science.
Title
Steve Chesser currently holds the position of HR Services Customer Care Manager at Alight Solutions in The Woodlands, TX.
Professional Background
Steve Chesser has a long career history in customer service management, spanning over 18 years. He worked at Aon Hewitt as a BPO Customer Service Manager for 14 years, from 2003 to 2017, also based in The Woodlands, Texas. In his current role at Alight Solutions, Steve manages a team of up to 30 HR Service members across both in-office and virtual setups.
Educational Background
Steve Chesser holds an MBA in Business Marketing from Sam Houston State University, which he earned between 2008 and 2011. Prior to that, he obtained a BA in Political Science from Brigham Young University, graduating in 2002.
Team Leadership and Coordination
In his role at Alight Solutions, Steve leads a team of up to 30 members, managing both on-site and remote team members. He focuses on the training and ongoing development of new and current Team Managers, utilizing informal coaching, manager training meetings, tool training sessions, and mentor programs.
Statistical Analysis and Process Improvement
Steve utilizes statistical analysis to identify trends and implement improvement strategies for the service center. By integrating employee and caller feedback, he works on enhancing the efficiency and ease of service center processes.
Coordination Across Domains
As a Domain Liaison, Steve coordinates with Client Managers, Client Specialists, and Multi-Service Domain Leads with the goal of reducing caller effort. This involves cross-functional collaboration to streamline operations and improve service delivery.