Ellis Hodkinson
About Ellis Hodkinson
Ellis Hodkinson is a Shipper Support Specialist at Amazon Logistics, with a diverse background in logistics, customer service, and sales. He has held various roles at Amazon and other companies, contributing to process improvements and team engagement initiatives.
Work at Amazon Logistics
Ellis Hodkinson has held multiple roles at Amazon Logistics, contributing significantly to various projects and processes. He worked as a Subject Matter Expert (ROC) for seven months and later as a Logistics Coordinator for ten months. He also served as a Logistics Coordinator Lead (TEMP) for eight months. Currently, he is a Shipper Support Specialist (AF), a position he has held since 2021. During his tenure, he played a key role in building the Track & Trace process, which included creating a tracker and writing the Standard Operating Procedure (SOP) for monitoring disruptions. He organized team engagement activities and collaborated with management to ensure smooth operational transitions.
Education and Expertise
Ellis Hodkinson has a solid educational background. He studied Motorsport Technology at Staffordshire University, where he earned a Foundation degree from 2014 to 2015. Prior to that, he completed A-Levels in Law, English Language, and Philosophy and Ethics at Stratford Upon Avon College from 2011 to 2013. His foundational education includes attending King Edward VI Grammar School in Stratford Upon Avon, where he achieved notable academic results. This educational background has equipped him with analytical and problem-solving skills relevant to his roles in logistics and customer support.
Background in Customer Service and Support
Before joining Amazon Logistics, Ellis Hodkinson gained experience in customer service and support roles across various organizations. He worked at Co-op Energy in several capacities, including Customer Service Representative and Support Analyst. His experience also includes positions at Sainsbury's as a General Assistant and at Walkabout as a Promotions Manager and Sales Promoter. These roles contributed to his understanding of customer needs and operational efficiency, which he has applied in his current position.
Achievements in Process Improvement
Throughout his career, Ellis Hodkinson has demonstrated a commitment to process improvement. At Amazon Logistics, he helped build the Track & Trace process, ensuring its readiness for business rollout. He created Service Level Agreement (SLA) trackers and a comprehensive 'playbook' to guide the department through transitions. Additionally, he developed a databank of shared resources for the logistics team, enhancing communication and accessibility of information. His initiatives have contributed to operational efficiency and team cohesion.