Kelly Madera
About Kelly Madera
Kelly Madera serves as an Area Operations Manager at Amazon Logistics, bringing over 20 years of experience in customer service and retail management. She has held various positions in companies such as Williams Lea, Bed Bath & Beyond, and Spirit Halloween, and has educational qualifications in Liberal Arts and Business Administration.
Work at Amazon Logistics
Kelly Madera has been serving as an Area Operations Manager at Amazon Logistics since 2019. In this role, she has been responsible for overseeing operations at the BWI2 facility in the Baltimore, Maryland area. Madera has achieved or exceeded safety audit and preventative goals, including implementing safety measures associated with Covid-19. She has participated in quality projects aimed at improving operational standards and exceeding quality expectations. Additionally, she supports the training and onboarding of new hires, ensuring they understand Amazon's culture and their roles.
Previous Experience in Retail Management
Prior to her current position, Kelly Madera held various roles in retail management. She worked at Bed Bath & Beyond as an Assistant Manager from 2017 to 2019 and as an Operations Manager for five months in 2019. Madera also served as a District Sales Manager at Spirit Halloween in 2015 and held multiple positions within the company, including Store Manager and District Manager. Her experience in retail spans over 16 years, focusing on customer service, merchandising, and operational management.
Education and Expertise
Kelly Madera studied Liberal Arts and Sciences at the University of Alaska Anchorage, where she earned an Associate of Arts (AA) degree. She furthered her education at Wayland Baptist University, obtaining a Bachelor's degree in Business Administration and Management. Additionally, she studied at SmartPath LLC, where she achieved a PMP Certificate. Madera's educational background supports her extensive experience in operations and management across various industries.
Diverse Professional Background
Madera has a diverse professional background with over 20 years of experience in customer service and operations. She has worked in various roles, including as a Price Analyst at PetSmart and as a SAS Programmer at Sallie Mae. Her experience also includes positions at FedEx Office, where she served as Assistant Manager and Business Center Manager. This varied background has equipped her with a broad skill set applicable to her current role in logistics.
Achievements in Operations Management
In her role as Area Operations Manager at Amazon Logistics, Kelly Madera has established partnerships and fostered peer influence by actively removing silos and barriers within the organization. She has contributed to quality improvement projects and has a track record of achieving safety and operational goals. Her commitment to training and onboarding new employees reflects her dedication to enhancing team performance and operational efficiency.