Paul Roqueni
About Paul Roqueni
Paul Roqueni is a Fulfillment Specialist with a diverse background in customer service and logistics. He has held various roles in companies such as American Airlines, American Express Global Business Travel, and Mexicom Logistics, demonstrating a strong ability to enhance customer experiences and resolve issues efficiently.
Work at Amazon Logistics
Paul Roqueni has been employed at Amazon Logistics as a Fulfillment Specialist since 2020. In this role, he is responsible for managing the fulfillment process, ensuring that customer orders are processed efficiently and accurately. His work contributes to the overall operational success of the logistics team in Quebec, Canada. Roqueni's experience in logistics and procurement enhances his ability to execute tasks effectively within the fast-paced environment of Amazon.
Current Role at Mexicom Logistics
Since 2019, Paul Roqueni has served as the Accounts Payable Manager at Mexicom Logistics in the Greater Montreal Metropolitan Area. In this position, he oversees payment processes and purchase plans, ensuring that financial transactions are executed smoothly. His role involves resolving customer issues related to accounts payable, which contributes to improved customer service experiences and operational efficiency.
Previous Experience in Travel and Hospitality
Paul Roqueni has extensive experience in the travel and hospitality sectors. He worked at American Airlines as an International Reservations Sales Executive from 2003 to 2007. Following this, he held the position of Centurion Travel Counselor at American Express from 2007 to 2011 in Mexico City, and later served as an Executive Business Travel Counsellor at American Express Global Business Travel from 2011 to 2016. His roles involved providing exceptional customer service and problem resolution, which helped create engaged customers.
Education and Expertise
Paul Roqueni studied at the Centre de Formation Professionnel Pierre Dupuy, where he focused on Accounting and earned a Diplome d'études professionnelles from 2018 to 2019. His educational background supports his expertise in financial management, particularly in accounts payable and procurement. This foundation complements his professional experience in logistics and customer service.
Background in Sales and Management
Before his current roles, Paul Roqueni gained experience in sales and management. He worked as a Corporate Sales Executive at MeritBiz from 2017 to 2018 and as a Front Desk Manager at HOTELES CAMINO REAL for one year in 2000. These positions helped him develop skills in customer engagement and operational management, further enhancing his capabilities in the logistics and travel industries.