Richard Nicholls
About Richard Nicholls
Richard Nicholls is an Operations Supervisor with extensive experience in customer service and operations management. He has a strong background in time management, decision-making, and problem-solving, supported by his proficiency in various enterprise resource planning systems.
Current Role at Amazon Logistics
Richard Nicholls serves as an Operations Supervisor at Amazon Logistics since 2019. In this role, he focuses on time management and organization of work activities, which leads to successful project completions. His responsibilities include overseeing daily operations and ensuring efficient workflow within the logistics framework.
Previous Experience in Customer Service
Richard has extensive experience in customer service roles. He worked as a Customer Service Team Lead at Thermo Fisher Scientific from 2015 to 2017 in Austria. Prior to that, he held positions at bwin.party digital entertainment and Blizzard Entertainment, where he provided support for various customer inquiries. His experience spans multiple countries, including the Czech Republic and Ireland.
Educational Background
Richard studied at Bucklers Mead Technology College from 1993 to 1998, where he focused on Mathematics and achieved a GCSE in English. He furthered his education at Yeovil College from 2000 to 2003, studying Engineering and earning GNVQs. This educational foundation supports his analytical skills and problem-solving abilities in his professional roles.
Technical Skills and Proficiencies
Richard possesses strong computer skills, particularly with MS Office, which enhances his productivity in daily tasks. He has experience using Oracle and JDE ERPS systems, essential for managing enterprise resource planning. His technical skills contribute to effective management and operational efficiency in his current and previous roles.
Problem-Solving and Decision-Making Abilities
Richard demonstrates a proven ability to make sound decisions based on valid information. He has a strong aptitude for identifying and resolving problems efficiently, which contributes to operational excellence in his roles. His careful planning and organization of work activities further enhance his effectiveness as an Operations Supervisor.