Erica Crawford
About Erica Crawford
Erica Crawford serves as the Customer Solutions Supervisor at American Electric Power, where she has worked since 2011. She holds a Bachelor of Arts in Mass Communications from Dillard University and an MBA in Business Administration from Louisiana State University - Shreveport Campus.
Work at American Electric Power
Erica Crawford has held the position of Customer Solutions Supervisor at American Electric Power since 2011, marking over 13 years in this role. In her capacity, she assists with outage management and coordinates communication with regional personnel to ensure efficient resolution. Prior to her current role, she served as a Training & Quality Assurance Supervisor for one month in 2021, a Lead Customer Solution Associate from 2007 to 2010, and a Quality and Training Specialist from 2010 to 2011. In these positions, she focused on enhancing customer service and operational efficiency.
Education and Expertise
Erica Crawford holds a Bachelor of Arts in Mass Communications from Dillard University, where she studied from 1996 to 2000. She also earned a Master of Business Administration (MBA) in Business Administration and Management from Louisiana State University - Shreveport Campus. Additionally, she completed her high school education at CE Byrd High School, graduating in 1996. Her educational background equips her with skills in communication and management, which she applies in her supervisory role.
Background
Erica Crawford's career at American Electric Power began in 2007, where she progressively advanced through various roles. She has experience in coaching and motivating a team of 20-25 employees, focusing on enhancing productivity and performance. Her responsibilities include resolving escalated customer concerns, demonstrating her strong problem-solving and customer service skills. This background reflects her commitment to improving customer solutions and operational processes.
Achievements
In her role as Customer Solutions Supervisor, Erica Crawford has been involved in maintaining and updating employee records as part of her supervisory duties. Her leadership and coaching efforts have contributed to the performance of her team, and her experience in outage management has been critical in ensuring effective communication during service disruptions. Her tenure at American Electric Power showcases her dedication to customer service and team development.