Greg Earl
About Greg Earl
Greg Earl serves as the Director of Customer Experience at American Electric Power (AEP Ohio), where he has worked since 1982. He has over 39 years of experience in the electric utility sector, focusing on customer service, marketing, and operational planning.
Work at American Electric Power
Greg Earl has served as the Director of Customer Experience at American Electric Power (AEP) Ohio since 1982. His role involves overseeing a team that includes key account managers, energy advisors, and field customer service representatives. The focus of his team is on relationship management, business development, and enhancing customer service. Earl's extensive tenure at AEP has allowed him to accumulate over 39 years of experience in various electric utility positions, including Customer Service & Marketing, Distribution Engineering, Community Affairs, and Planning.
Education and Expertise
Greg Earl studied at Rensselaer Polytechnic Institute, where he earned both his Bachelor's and Master's degrees in Power Engineering. His education spanned from 1977 to 1982, providing him with a solid foundation in power systems. This academic background complements his extensive practical experience in the electric utility sector, enabling him to effectively lead initiatives related to energy efficiency and customer engagement.
Background
Greg Earl has a long-standing career in the electric utility industry, beginning in 1982 at AEP Ohio. His diverse experience includes roles in Customer Service & Marketing, Distribution Engineering, and both Distribution and Transmission Planning. Earl's background equips him with a comprehensive understanding of the operational and strategic aspects of electric utility management, particularly within AEP's service territory.
Achievements
Throughout his career, Greg Earl has completed power quality investigations at various customer sites within the AEP service territory. He has performed operational performance and long-term planning analysis for the transmission and sub-transmission systems in AEP's Columbus Southern power service territory. Additionally, he guides Energy Advisors in promoting beneficial electrification and energy efficiency, aligning AEP's services with customer needs.
Leadership in Customer and External Affairs
As the Director of Customer Experience, Greg Earl oversees a Customer and External Affairs team dedicated to enhancing AEP's local presence. This team addresses the needs of municipal, small and medium-sized businesses (SMB), and residential customers. Earl's leadership focuses on fostering relationships and ensuring that customer needs are met effectively across the service territory.