Jeremy Graslie
About Jeremy Graslie
Jeremy Graslie is a Desktop Support Analyst at Apex Fintech Solutions, where he has worked since 2019. He has extensive experience in IT support roles across various organizations in the Portland, Oregon area.
Work at Apex Fintech Solutions
Jeremy Graslie has served as a Desktop Support Analyst at Apex Fintech Solutions since 2019. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient operation of desktop environments. His work involves managing identity management for various cloud and on-premise business services, utilizing tools like Okta and Active Directory. Graslie also engages in scripting, automation, and orchestration using multiple Mobile Device Management (MDM) and Identity Management (IDM) tools.
Previous Experience in IT Support
Before joining Apex Fintech Solutions, Graslie worked as an IT Support Specialist at Zapproved from 2018 to 2019. His experience includes roles at Washington County as a PC Build Technician and IT Helpdesk Technician, as well as a contracted IT Support Specialist at Swift Agency. He also has a background in technical support from his time at Comcast Cable, where he worked as a CAE2 IP Support from 2010 to 2013.
Education and Expertise
Jeremy Graslie studied Computer Science at Portland Community College, where he earned an Associate of Science (A.S.) degree from 2012 to 2015. He is self-educated in Full Stack JavaScript, achieving this knowledge since 2022. His educational background supports his technical expertise in desktop support and IT operations.
Mentorship and Training
In his current role, Graslie mentors team members and trains new support staff on best practices, policies, and technical skills. He performs technical interviews and reviews potential candidates for HR Information Systems, contributing to the development of the support team.
Documentation and Process Improvement
Graslie is responsible for writing clear and concise documentation for team members, utilizing wiki tools hosted in Zendesk and Confluence. He evaluates and recommends new software platforms and services to enhance business operations, demonstrating a commitment to process improvement within his organization.