Locket Jamjumrus
About Locket Jamjumrus
Locket Jamjumrus is a Customer Success Manager currently working at Appcues in Boston, Massachusetts. With a background in account management and sales development, Jamjumrus has held various positions in notable companies and has a degree in Political Science from the University of Michigan.
Current Role at Appcues
Locket Jamjumrus serves as a Customer Success Manager at Appcues, a position held since 2021. In this role, Locket focuses on enhancing customer satisfaction and ensuring successful product adoption. The responsibilities include managing client relationships and providing support to maximize the value customers derive from Appcues' offerings. The position is based in Boston, Massachusetts.
Previous Experience in Customer Success
Prior to joining Appcues, Locket worked at Teikametrics as a Customer Success Manager from 2019 to 2020. In this capacity, Locket contributed to client engagement and retention strategies. Additionally, Locket served as an Account Manager II for Agency Partnerships at Teikametrics from 2020 to 2021, further developing skills in managing client accounts and partnerships.
Educational Background
Locket Jamjumrus studied at the University of Michigan, where a degree in Political Science was achieved from 2013 to 2017. Following this, Locket attended the University of Cape Town for 11 months in 2016, gaining international academic experience.
Early Career and Internships
Locket's early career includes a role as a Research Assistant at the University of Michigan Law School in 2015, where Locket worked for seven months. Additionally, Locket interned at DroneView Technologies LLC as a Sales & Marketing Intern for three months in 2015. These experiences contributed to foundational skills in research and marketing.
Sales and Development Experience
Locket has a background in sales and development, having worked as a Sales Development Representative at Opsgenie from 2018 to 2019. Locket also held the position of Enterprise Development Representative at Atlassian during the same period. These roles involved generating leads and supporting sales initiatives in a competitive environment.