Jace Talamantes
About Jace Talamantes
Jace Talamantes is a Customer Success Manager at Ashby in Fort Collins, Colorado, with a background in customer success and sales support spanning several years. He has a strong focus on managing customer journeys and enhancing team efficiency through documented processes.
Work at Ashby
Jace Talamantes has been serving as a Customer Success Manager at Ashby since 2023. Based in Fort Collins, Colorado, he has contributed to the company's customer success initiatives for one year. His role involves managing the customer journey and collaborating with various departments to enhance customer satisfaction. Talamantes has noted the effectiveness of the team at Ashby, highlighting that the employee count appears larger due to the team's efficiency. His commitment to building trust and transparency is evident in his approach to customer management.
Previous Experience in Customer Success
Prior to joining Ashby, Jace Talamantes held several positions in customer success roles. He worked at Crosschq as a Senior Customer Success Manager for seven months in 2022, after serving as a Customer Success Manager at the same company for ten months. Before that, he was a Customer Success Manager at Paycor from 2019 to 2022, where he focused on enhancing customer experiences in the Fort Collins area. His earlier experience includes a role as Client Success Manager at MORTARR from 2018 to 2019 and as an Advisor Sales Support Specialist at Alerus from 2016 to 2018.
Education and Expertise
Jace Talamantes holds an Associate's degree from Riverland Community College and a Bachelor of Science (B.S.) in Business Administration with an emphasis on Management from Bemidji State University. His educational background has equipped him with the skills necessary for effective SaaS account management and relationship building. Talamantes has a proven track record of managing the entire customer journey, which includes documenting customer-journey milestones and creating playbooks to enable fellow Customer Success Managers.
Achievements in Customer Success Management
Throughout his career, Jace Talamantes has demonstrated a commitment to improving customer experiences and operational efficiency. He has contributed to consistency in processes and customer experiences, which has driven value and adoption for customers. His efforts have also helped to speed up onboarding time for new hires, showcasing his focus on enhancing team performance and customer satisfaction. Talamantes' ability to collaborate cross-departmentally has been a key factor in achieving results in his roles.