Sheanee Michaud
About Sheanee Michaud
Sheanee Michaud is a Product Support Specialist at Ashby, where she has worked since 2022. She has a diverse background in customer support and information technology, with previous roles at Acuity Scheduling, Squarespace, and the Hawaii Air National Guard.
Work at Ashby
Sheanee Michaud has been serving as a Product Support Specialist at Ashby since 2022. In this role, she focuses on enhancing customer experience by addressing product-related inquiries and providing support. She is currently engaged in developing workflows to streamline the process of collecting feature requests from customers. Additionally, she is responsible for reaching out to customers once new features are released, ensuring they are informed and can utilize the updates effectively.
Previous Experience in Customer Support
Before joining Ashby, Sheanee Michaud worked at Squarespace as a Product Support Specialist from 2019 to 2022. In this position, she provided assistance to customers regarding product features and troubleshooting. Prior to that, she was a Customer Happiness Specialist at Acuity Scheduling from 2017 to 2019, where she focused on enhancing customer satisfaction and resolving inquiries. Her extensive experience in customer support roles has equipped her with the skills necessary to address client needs effectively.
Military Background
Sheanee Michaud served in the Hawaii Air National Guard as a Data Transport Craftsman from 2001 to 2021. Over her 20-year tenure, she gained valuable experience in data management and transport operations. This role contributed to her technical skills and understanding of operational processes, which she later applied in her civilian career.
Education and Expertise
Sheanee Michaud studied Information Technology at Kapi‘olani Community College, where she earned an Associate of Science (AS) degree. She further pursued her education at Hawaii Pacific University, obtaining a Bachelor of Arts (BA) in Psychology. Her educational background supports her expertise in both technical and customer-focused roles, enabling her to understand user needs and improve product support processes.
Documentation and Process Improvement Initiatives
In her current role, Sheanee Michaud is actively working on drafting internal product documentation for the Support team. She has a strong interest in documenting and consolidating information to create accessible resources for her colleagues. Her initiatives aim to improve internal processes and enhance the overall efficiency of the support team.