Peter Nguyen
About Peter Nguyen
Peter Nguyen is the Lead Technical Support Representative at Asurion with over 20 years of experience in telecommunications, specializing in product management and inventory control.
Lead Technical Support Representative at Asurion
Peter Nguyen has been serving as the Lead Technical Support Representative at Asurion since 2016. Based in Westminster, CA, he leverages his extensive experience in telecommunications to oversee technical support activities. His role involves comprehensive diagnostics, repairs, and maintenance of telecommunications equipment ranging from personal mobile devices to network cellular sites. His tenure at Asurion highlights his commitment to ensuring high standards of service and support within the industry.
Previous Experience at Sprint
Between 2005 and 2016, Peter Nguyen worked as a Lead Technical Service Representative at Sprint in the Orange County, California Area. Prior to this, he held roles as an Implementation Project Manager and Business Account Manager from 2000 to 2005 in Irvine, CA. His multifaceted role at Sprint involved product management, inventory control, and technical support, reflecting his adeptness in handling complex telecommunications projects and client accounts.
Career as Switch Technician at Ericsson
Peter Nguyen worked as a Switch Technician at Ericsson in 2011. In this role, he was based in Irvine, CA, and gained valuable experience in maintaining and servicing network infrastructure components. His responsibilities included ensuring the smooth operation of switching equipment, which is crucial for network performance and reliability.
Education and Certifications
Peter Nguyen achieved a Bachelor of Arts degree from California State University, Fullerton, and an Associate degree from Orange Coast College in 1970. He also holds certifications as a repair technician for Apple and Samsung products. His educational background and certifications contribute to his expertise in the telecommunications industry, enabling him to address and resolve a wide range of technical issues.
Specializations in Telecommunications
With over 20 years in telecommunications, Peter Nguyen specializes in training and development, product management, and inventory control. He is known for his capability to diagnose, repair, and maintain telecommunications equipment, from personal mobile devices to network cellular sites. His expertise ensures that performance metrics are consistently met through effective training and quality control.