Tierra Shaffer
About Tierra Shaffer
Tierra Shaffer is the Online Chat Workforce Analyst Lead at Asurion, with extensive experience in workforce analysis and customer service roles in Nashville, Tennessee.
Title
Tierra Shaffer currently holds the position of Online Chat Workforce Analyst Lead at Asurion, based in Nashville, Tennessee. She has been in this role since 2016.
Current Role at Asurion
As the Online Chat Workforce Analyst Lead at Asurion, Tierra Shaffer oversees the efficiency and effectiveness of the online chat workforce. She utilizes data and analytics to improve chat operations and support customer service teams in delivering quality service.
Past Roles at Asurion
Before her current role, Tierra Shaffer had several positions at Asurion in Nashville. She served as a Retail Workforce Analyst from 2014 to 2016 and as a Mobility Workforce Analyst from 2006 to 2014. She also briefly held the position of ATAC Workforce Analyst in 2006 for five months.
Experience at Shop at Home Network
Tierra Shaffer worked at Shop at Home Network before joining Asurion. She was a Call Center Forecasting Analyst from 2005 to 2006, where she managed call volume forecasts to optimize staffing. Prior to that, she worked as a Customer Experience Representative in 2005 for eight months.
Education and Expertise
Tierra Shaffer earned a Bachelor of Business Administration from WGU Tennessee, studying from 2016 to 2019. She also attended Tennessee State University from 2002 to 2004, further solidifying her academic background in business administration.
Early Career
Tierra Shaffer began her career at DoubleTree by Hilton as a Guest Service Agent from 2004 to 2005, where she gained experience in customer service.