Adrian Antonio
About Adrian Antonio
Adrian Antonio is a Service Officer at the Australian Government Department of Human Services, with a diverse background in customer service, management, and counseling.
Work at Australian Government Department of Human Services
Adrian Antonio currently serves as a Service Officer at the Australian Government Department of Human Services. His role involves handling entitlement and compliance assessments to ensure clients receive the correct benefits. He conducts both face-to-face and telephony interviews, demonstrating strong interpersonal and communication skills. Additionally, he provides community services referrals, connecting clients with necessary resources and support services.
Previous Experience at Telstra
Adrian Antonio worked at Telstra as a Bigpond Consultant from 2002 to 2005. During his three years in this role, he gained valuable experience in customer service and technical support, contributing to the overall satisfaction of Bigpond users.
Experience as Owner & Manager at Tutto Xpresso Cafe
From 2005 to 2008, Adrian Antonio owned and managed Tutto Xpresso cafe in Adelaide, Australia. In this role, he was responsible for the day-to-day operations of the cafe, overseeing staff and ensuring customer satisfaction.
Background in Client Services at Australian Taxation Office
Adrian Antonio worked as a Client Services Representative at the Australian Taxation Office from 2013 to 2015. His responsibilities included assisting clients with inquiries and providing information about taxation processes, enhancing his skills in client interaction and service delivery.
Education and Expertise in Counselling
Adrian Antonio studied at the Australian College of Applied Psychology, where he achieved a Diploma in Counselling from 2016 to 2017. This education has equipped him with skills relevant to his current role, particularly in understanding client needs and providing appropriate support.