Adrian De Lorenzo
About Adrian De Lorenzo
Adrian De Lorenzo is a Service Officer at the Australian Government Department of Human Services, specializing in debt negotiation, community services referrals, and stakeholder relations.
Work at Australian Government Department of Human Services
Adrian De Lorenzo has been employed as a Service Officer at the Australian Government Department of Human Services since 2015. His role involves handling debt negotiation and management, as well as engaging in stakeholder relations. He conducts both face-to-face and telephony interviews as part of his responsibilities. Additionally, he is involved in community services referrals, connecting individuals with necessary resources. His expertise includes federal legislation and policy referral, which is integral to his position.
Previous Experience in Government Services
Prior to his current role, Adrian worked at the Australian Taxation Office as a Client Services Representative from 2013 to 2015. His responsibilities included managing client inquiries and providing assistance related to taxation matters. Before that, he served at the Australian Government Department of Human Services in case management and debt collection for a brief period in 2015. His experience in these roles has contributed to his skills in client service and debt management.
Background in Community Services
Adrian has a background in community services, having worked as a Donor Services Consultant at The Australian Red Cross Blood Service from 2009 to 2013. In this role, he was involved in managing donor inquiries and providing support to individuals seeking to donate blood. His experience in community-focused roles has enhanced his ability to connect individuals with necessary resources in his current position.
Education and Expertise
Adrian studied at the Australian College of Applied Psychology, where he achieved a Diploma in Counselling from 2016 to 2017. This educational background has equipped him with skills relevant to his work in community services and client interactions. His expertise also encompasses federal legislation and policy referral, which supports his role as a Service Officer.
Entrepreneurial Experience
Before entering the public sector, Adrian owned and managed Tutto Xpresso cafe in Adelaide from 2005 to 2008. This entrepreneurial experience provided him with insights into business operations and customer service, skills that are beneficial in his current role in public service.