Abdul Karim Riyaz
About Abdul Karim Riyaz
Abdul Karim Riyaz is the Head of Global Support Centers at Automation Anywhere, with extensive experience in technical support, business development, and global market strategies.
Current Title and Role
Abdul Karim Riyaz is currently the Head of Global Support Centers at Automation Anywhere. In this role, he focuses on expanding a global network of support professionals geographically distributed across the USA, Costa Rica, India, Japan, China, and Europe.
Previous Experience at CA Technologies
Prior to his current role, Abdul Karim Riyaz served as Vice President at CA Technologies for 20 years from 1999 to 2019. During this time, he worked in Dubai, UAE, EMEA, and APJ markets, driving improvements in customer and employee experience.
Experience at Platinum Technology Inc.
Abdul Karim Riyaz worked as Sales & Marketing Manager at Platinum Technology Inc. from 1996 to 1999. His responsibilities included overseeing sales and marketing functions within the Dubai, UAE region.
Work at Wipro Infotech Ltd
From 1993 to 1996, Abdul Karim Riyaz was the Territory Manager at Wipro Infotech Ltd. He managed various territories in Bangalore, Mumbai, and Chennai during his tenure at the company.
Educational Background
Abdul Karim Riyaz holds an MBA in Marketing from T.A. Pai Management Institute, completed in 1992, and a B. Tech in Computer Science from TKM Engineering College, completed in 1991.
Global Market Experience
Abdul Karim Riyaz has lived and worked across multiple regions including the US, EMEA, and APJ markets. His experience includes managing large technical support and post-sales management teams, along with driving key initiatives focused on automation, digital scaling, and innovative support processes.
Expertise in Business Development
With extensive expertise in business development, solution selling, partner relationship management, and building go-to-market strategies, Abdul Karim Riyaz has successfully managed enterprise and SaaS business models.