Anujan Vijayaraghavan
About Anujan Vijayaraghavan
Anujan Vijayaraghavan is a Senior Technical Account Manager at Automation Anywhere with over 13 years of experience in RPA, IDP, and telecom billing & charging products.
Current Role at Automation Anywhere
Anujan Vijayaraghavan is currently serving as a Senior Technical Account Manager (TAM) - Premium Support at Automation Anywhere in Pune, Maharashtra, India. In this role, he supports customer advocacy for strategic accounts, focusing on firefighting and defusing escalations. He interacts with C-level leadership both internally and externally, leveraging his expertise to enable the Centre Of Excellence (COE) teams and facilitate operational best practices among customers.
Previous Experience at Automation Anywhere
Anujan Vijayaraghavan has held multiple positions at Automation Anywhere, contributing to various aspects of technical support and excellence. From 2019 to 2022, he worked as a Principal Engineer in the Technical Excellence Centre, Global Support, located in Vadodara, Gujarat, India. Prior to that, he was the Technical Lead for Robotic Process Automation (RPA) Support from 2018 to 2019. His roles involved leading cross-functional teams on critical missions and addressing mission-critical issues for root cause identification.
Other Professional Roles
Before his tenure at Automation Anywhere, Anujan Vijayaraghavan worked in various technical support and analyst roles. In 2018, he was a Senior Technical Support Expert at Optiva Inc. for four months in Pune, Maharashtra. He also held multiple roles at Redknee, including Senior Technical Support Expert (2015-2017), Senior Technical Analyst - Problem Management (2013-2014), and Technical Support Analyst (2012). Additionally, he served as an Application Engineer at Redknee in 2011.
Career Beginnings at Idea Cellular
Anujan Vijayaraghavan began his professional journey at Idea Cellular Ltd. From 2009 to 2011, he was an Assistant Manager for VAS & Roaming & GPRS, Network Services in Pune, Maharashtra. Prior to that, he worked as a Graduate Engineer Trainee (GET) focusing on Value Added Services (VAS) Operations from 2008 to 2009. His early career provided a strong foundation in telecom billing, charging products, and network services.
Educational Background
Anujan Vijayaraghavan holds a Bachelor's degree in Electronics & Telecommunications (E&TC) from Savitribai Phule Pune University. He completed his higher secondary studies at Loyola Junior College and attended Dr. Kalmadi Shamrao High School. His academic background laid the groundwork for a diverse career that spans over 13 years in fields such as robotic process automation (RPA), cognitive and intelligent document processing (IDP), and telecom billing systems.