Arpita Patel
About Arpita Patel
Arpita Patel is the Head of Renewals - IME & ROW at Automation Anywhere in India, with over 12 years of experience in managing client relationships and implementing partner programs.
Current Title and Role
Arpita Patel is currently the Head of Renewals for IME & ROW at Automation Anywhere. She is based in India and manages the renewals segment for the company, focusing on driving success through robust client relationships and effective renewal strategies.
Professional Experience
Arpita Patel has extensive professional experience spanning over 12 years across various roles and industries. She has worked at Automation Anywhere in multiple capacities, including Sr Manager - Channel Operations and Global Partnership Programs, Manager of Global Channel Operations, and currently, Head of Renewals - IME & ROW. Her previous roles include Assistant Team Lead - Recruiting and Sr. Recruiter/Mentor at Rangam Consultants Inc, and Sr. Customer Service Executive (Lead) at Medusind Solutions.
Education and Expertise
Arpita Patel has studied Data Science and Business Analytics at The University of Texas at Austin – Center for Professional Education (CPE), achieving a Master's degree. She is currently pursuing a further Master’s in Data Science and Business Analytics. Her academic background enhances her proficiency in handling data, detailed report generation, forecasting, and analysis.
Skills and Proficiencies
Arpita is skilled in Forecasting Sales Planning, Partner Performance Management, Incentive Programs, and analytical reporting. She is experienced in defining operations processes, driving effectiveness, and improving existing processes. She has a high bias for action, strong interpersonal skills, and the ability to effectively interact and communicate with various stakeholders within the management team across different functions. She is also adept at working on platforms such as Marketo and Salesforce.
Customer Success and Process Improvement
Arpita Patel is known for developing success plans for customers that outline critical success factors, NPS, metrics for success, potential issues, and provides recommendations. She has experience driving effectiveness for both new and existing processes, as well as introducing process improvement opportunities aimed at achieving operational excellence.