Bhavya Patel
About Bhavya Patel
Bhavya Patel is a Technical Account Manager at Automation Anywhere in Dubai, United Arab Emirates, with extensive experience in technical support, project management, and product support consulting.
Current Position at Automation Anywhere
Bhavya Patel is currently employed as a Technical Account Manager in the EMEA region at Automation Anywhere, based in Dubai, United Arab Emirates. In this role, he is responsible for overseeing technical support and account management for clients, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.
Previous Roles at Automation Anywhere
Before his current position, Bhavya Patel served as a Field Escalation Engineer at Automation Anywhere from 2019 to 2021 in Dubai. Prior to that, he held the role of RPA - Technical Support Engineer from 2016 to 2017 in Vadodara, India. His responsibilities included troubleshooting and resolving critical issues related to robotic process automation (RPA) technology.
Experience at Firstsource and Allscripts
Bhavya Patel worked as an RPA Lead at Firstsource, specifically for Lloyds Bank, for a duration of 9 months from 2018 to 2019 in London, United Kingdom. Additionally, he served as a Support Consultant at Allscripts from 2017 to 2018 in the Vadodara Area, India. These roles contributed to his expertise in product support and project management.
Educational Background
Bhavya Patel completed his Master of Business Administration (MBA) in Business Administration, Management, and Operations from The Institute of Chartered Financial Analysts of India (ICFAI) between 2016 and 2019. He earned his Bachelor's Degree in Computer Engineering from Gujarat Technological University from 2011 to 2015.
Certifications and Skill Set
Bhavya Patel is certified in Prince2 Agile, ITIL, and cloud technologies. He possesses extensive experience in project management, capable of shifting between agile and waterfall methodologies based on client and project requirements. His skills also include maintaining industry standard practices in project management and providing top-notch customer service in technical account management.