Brian Galloway
About Brian Galloway
Brian Galloway is the Manager of Support Operations at Automation Anywhere, with extensive experience in support and customer service management roles at PowerSchool and other companies.
Current Position at Automation Anywhere
Brian Galloway currently serves as the Manager of Support Operations at Automation Anywhere. In this role, he is responsible for overseeing support operations to ensure smooth and efficient resolution of customer issues. His expertise in managing escalations and high-stakes customer issues significantly contributes to the company's ability to provide top-tier support services.
Previous Roles at PowerSchool
Before joining Automation Anywhere, Brian Galloway held multiple positions at PowerSchool in Folsom, California. From 2016 to 2022, he progressed through roles such as Technical Support Engineer, Technical Account Manager, and Senior Manager of Support Operations. His responsibilities included managing the Contact Center Quality initiatives, leading the Critical Situation and Escalations team, and overseeing customer communications.
Experience at Other Companies
Brian Galloway's career includes various roles at companies like Aetna, SXC Health Solutions, Caremark, and Jamba Juice. At Aetna, he worked as a Service Operations Specialist, handling customer support operations. At SXC Health Solutions, he advanced from a Customer Care Representative to informedRx Senior Account Coordinator. His roles at Caremark and Jamba Juice included responsibilities in customer care and team management.
Expertise in CRM and Analytics
Brian Galloway has a strong background in deploying and managing Salesforce CRM systems, which has been integral to his success in support operations. His proficiency in utilizing DOMO BI & Analytics for data-driven decision-making has allowed him to implement innovations that significantly improved operational efficiency and customer experience.
Leadership in Training and Quality Initiatives
Throughout his career, Brian Galloway has directed award-winning Training and Enablement teams and implemented initiatives that enhanced the quality of customer service. His leadership in these areas has contributed to the professional development and performance of support staff, ensuring high standards in customer interactions.