Dhathri P
About Dhathri P
Dhathri P is a Technical Account Manager at Automation Anywhere in Bengaluru, India, with over 20 years of experience in IT, specializing in training, IT support, product support, application support, and people management.
Current Role at Automation Anywhere
Dhathri P is currently employed at Automation Anywhere as a Technical Account Manager, located in Bengaluru, Karnataka, India. She began her tenure at Automation Anywhere in September 2019. In her role, she focuses on delivering a world-class experience to customers. Her extensive experience in IT support and people management is pivotal to her responsibilities in ensuring client satisfaction and effective account management.
Previous Experience at Tecknodreams Software Consulting Pvt Ltd
Before joining Automation Anywhere, Dhathri P served as a Support Manager at Tecknodreams Software Consulting Pvt Ltd for three years. She worked in the Hyderabad Area, India, from 2016 to 2019. In this role, she was responsible for overseeing support operations, contributing to customer service improvements, and effectively managing support teams.
Service Delivery Manager at Microsoft
Dhathri P was a Service Delivery Manager at Microsoft from 2005 to 2016, a span of eleven years. Located in the Hyderabad Area, India, she managed service delivery projects, focusing on maintaining high standards of performance and client satisfaction. This role allowed her to develop significant expertise in operations, IT service management, and delivery frameworks.
Educational Background
Dhathri P has a robust educational background in management and computer science. She earned her Post Graduate Diploma in Business Administration (PGDBA) with a focus on Operations Management from Symbiosis Institute of Management Studies from 2009 to 2011. Additionally, she holds a Master of Computer Applications (MCA) degree from Madurai Kamaraj University, which she completed from 2000 to 2004.
Early Career Roles
Dhathri P's early career includes roles such as Faculty at NIIT - Education center from 2000 to 2002, and Technical Support Analyst at GE IT Services from 2002 to 2005. These positions helped her build a strong foundation in IT support, technical training, and customer service, which have been instrumental in her subsequent roles in the industry.