Felicity Deacon
About Felicity Deacon
Felicity Deacon is the Senior Manager of EMEA Customer Retention at Automation Anywhere, based in London, with extensive experience in customer success and account management across various industries.
Current Company
Felicity Deacon is currently employed at Automation Anywhere, a global leader in robotic process automation. She holds the position of Senior Manager, EMEA Customer Retention in London, England, United Kingdom.
Professional Title and Role
Felicity Deacon functions as the Senior Manager for EMEA Customer Retention at Automation Anywhere. Her role focuses on ensuring client loyalty and repeat business, leveraging her extensive experience in customer success and retention strategies.
Previous Positions
Felicity Deacon has a deeply rooted career in customer success and management roles. She served as a Senior Customer Success Manager at Automation Anywhere from 2018 to 2020. Prior to that, she was a Principal Business Critical Account Manager at Veritas Technologies LLC from 2016 to 2018 and a Customer Success Manager at Symantec from 2009 to 2016. Earlier roles included a Customer Services Team Manager at Johnson & Johnson, IP & Data Operations Manager at Cable & Wireless Communications, and various positions at Energis PLC and FiberNet.
Educational Background
Felicity Deacon attended East Berkshire College from 1997 to 1999. Prior to that, she studied at Maiden Erleigh in Reading, from 1992 to 1996. These formative years laid the foundation for her successful career in customer service and management.
Expertise and Skills
Felicity Deacon is known for her innovative approach to developing solutions, excellent problem-solving skills, and data analysis capabilities. She has a proven track record of designing effective business account plans, restructuring processes, and coaching staff to achieve organizational goals. Her ability to collaborate with development teams and business partners has ensured the successful delivery and implementation of customer solutions.