Frank Kelly
About Frank Kelly
Frank Kelly is the Vice President of Customer Success - NAMER Strategic Accounts at Automation Anywhere in Greater Boston, with a background in digital transformation, engineering, and business development.
Title and Current Role
Frank Kelly is currently the Vice President of Customer Success - NAMER Strategic Accounts at Automation Anywhere. Based in the Greater Boston area, he focuses on managing customer relationships and ensuring their success with the company's solutions. His role involves working with strategic accounts across North America, utilizing his extensive background in customer success management.
Previous Roles at Dell Technologies
From 2015 to 2021, Frank Kelly worked at Dell Technologies, where he held two key roles. Initially, he served as the Sr. Manager of Digital Transformation - Global Shared Services for two years. He was later promoted to Director of Digital Transformation, a position he held for four years. Both roles were based in the Greater Boston area and involved leading large-scale digital transformation initiatives and managing diverse, global teams.
Earlier Career in Engineering and Operations
Before his tenure at Dell Technologies, Frank Kelly had an extensive career in engineering and operations. He worked as the North American New Product Manufacturing Operations Manager at Tiffany & Co. in Cumberland, RI, from 2012 to 2015. Prior to that, he held the role of Head of Engineering at Brookfield Engineering in Middleboro, MA, for 11 years. He also served as a Senior Engineer at Bird Machine Company and Carr Separations, each for three years, in the Greater Boston Area.
Educational Background
Frank Kelly holds an MBA in Corporate Finance, Business Strategy, and Analytics from Boston University, where he studied from 2002 to 2006. He also earned a Bachelor of Science in Mechanical Engineering (BSME) from the same institution, completing his studies between 1988 and 1992. His academic background has provided a solid foundation for his career in engineering, operations, and business management.
Awards and Recognitions
Throughout his career, Frank Kelly has received multiple awards. He won the Shingo Award for operational excellence and the SSON award for Innovation and Process Improvement in large-scale shared services organizations. These recognitions highlight his contributions to operations and process improvements across various roles and industries.