Hemant Gulabani
About Hemant Gulabani
Hemant Gulabani is a Senior Customer Success Manager at Automation Anywhere, with extensive experience in account management and customer relations across multiple industries.
Company
Hemant Gulabani currently works at Automation Anywhere in Gurugram, Haryana, India. His role is Senior Customer Success Manager for Enterprise Accounts, where he focuses on driving client satisfaction and value realization through automation solutions.
Title
Hemant holds the position of Senior Customer Success Manager for Enterprise Accounts at Automation Anywhere. As part of his responsibilities, he builds and delivers Business Value Propositions, leads discovery workshops, and conducts Customer Business Reviews with key stakeholders.
Education and Expertise
Hemant Gulabani earned an MBA in Business Management from SVKM's Narsee Monjee Institute of Management Studies (NMIMS) from 2021 to 2023. He also holds a degree in Commerce from Gujarat University, completed between 2009 and 2012. Additionally, Hemant is a certified Six Sigma Green Belt, demonstrating expertise in process improvement and quality management.
Background
Before joining Automation Anywhere, Hemant had a diverse career in various organizations. He served as an Associate Account Manager at Amazon in Chennai, Tamil Nadu, India, from 2017 to 2019. Prior to that, he worked as a Strategic Account Manager at eClinicalWorks in Ahmedabad from 2015 to 2017. Hemant began his professional journey as a Sales Executive at LionTel Info Solutions Pvt. Ltd. in 2009.
Achievements
Hemant has led a team of over 10 individuals at Amazon, focusing on improving vendor performance and customer satisfaction. He was also involved in strategic planning, presented Vendor Performance Reports, and was a part of the Hiring Committee. At Automation Anywhere, Hemant partners with cross-functional teams to enhance customer experience and provides thought leadership on NextGen Technologies.