Jigar Solanki
About Jigar Solanki
Jigar Solanki is a Technical Support Engineer L2 at Automation Anywhere in Vadodara, Gujarat, India, with a strong background in customer satisfaction and technical support roles.
Title
Jigar Solanki holds the position of Technical Support Engineer L2 at Automation Anywhere in Vadodara, Gujarat, India.
Current Role at Automation Anywhere
Jigar Solanki currently works as a Technical Support Engineer L2 at Automation Anywhere. He is based in Vadodara, Gujarat, India. In his role, Jigar has maintained a consistent customer satisfaction score of 9.5+/10 and serves as a Team Lead when needed. He has conducted over 50 feasibility studies and requirement analyses for product enhancement requests and designed a Customer Communication best-practice framework for the Global Technical Support Team. Additionally, he has tested BETA versions of application releases, reducing new incidents by approximately 24%.
Previous Experience
Jigar Solanki has held multiple positions in technical support and software engineering. Prior to his current role, he worked at PMC Retail as an Application Support Analyst L2 from 2019 to 2021. He also served as an Operations Support Analyst at Rishabh Software for 10 months in 2019. Before that, he was a Software Engineer at Disha Techno Consultants from 2018 to 2019. Additionally, he worked as a Contractor - Acute Ancillary Support at Allscripts from 2017 to 2018 in Baroda.
Education Background
Jigar Solanki studied at Gujarat Technological University in Ahmedabad, where he earned a Bachelor's degree in Computer Science from 2012 to 2016. He completed his HSC Grade School at Baroda High School Bagikhana in 2012 and his SSC Grade School at the same institution in 2010, achieving an overall score of 89% on his first attempt.
Professional Skills
Jigar Solanki demonstrates customer-centricity and robust solution delivery, adhering to Service Level Agreements in 99% of incidents. He is proficient with Customer Relationship Management tools like Salesforce, Zendesk, and JIRA. Jigar performs advanced troubleshooting, risk analysis, and expedites fixes for major incidents impacting 25 prioritized accounts. He has also led the training, onboarding, and go-live for Chat Support engineers, achieving more than 21% case deflection.
Photography Website
Jigar Solanki has a personal photography website: https://www.theguywithacam.com. The site features his photographic work and serves as a platform to showcase his passion for photography.