Jimmy Songer
About Jimmy Songer
Jimmy Songer is the Senior Manager of Technical Support Delivery for The Americas at Automation Anywhere, with over 10 years of experience in technical support and operations management.
Company
Jimmy Songer currently holds the position of Senior Manager, Technical Support Delivery for The Americas at Automation Anywhere.
Title
Jimmy Songer is the Senior Manager, Technical Support Delivery for the Americas at Automation Anywhere.
Previous Positions
Jimmy Songer has a distinguished career, having held significant roles at prominent organizations. From 2017 to 2022, he was the Senior Manager, Data Protection Support for the Americas at McAfee Enterprise in Plano, Texas. Prior to that role, from 2010 to 2017, he served as the Manager, Global Support Engineering/Operations at McAfee, also in Plano, Texas. Additionally, he worked at Trellix as a Senior Manager for an extensive period of 22 years, from 2000 to 2022.
Experience and Expertise
Jimmy Songer brings over 10 years of experience in Technical Support Management, Operations Management, and People Management. His expertise encompasses executing strategic and operational efforts to achieve effective outcomes. He specializes in evaluation, assessment, and analysis to develop meaningful solutions and ensure smooth operations through delegation.
Core Competencies
Jimmy Songer's core competencies are extensive and include Technical Support Management, Call Center Technical Support Management, Operations Management, People Management, Strategy & Vision, Team Leadership, Data Analysis, Research, Project Management, Organization & Planning, Program Administration, Analysis, Recommendations & Solutions, Process Management, Resource & Task Management, Communication, Problem Solving, Information Management, Collaboration, Relationship Management, Partnerships, and Policy.