John Potts
About John Potts
John Potts is a Senior Customer Success Manager at Automation Anywhere in San Jose, California, with extensive experience in customer success and business development roles.
Current Role at Automation Anywhere
John Potts currently serves as a Senior Customer Success Manager at Automation Anywhere in San Jose, California, United States. In this role, he focuses on ensuring customer satisfaction and loyalty by engaging with various stakeholders, from C-Level executives to end-users, to provide tailored solutions and support.
Previous Experience in Customer Success Management
Before joining Automation Anywhere, John Potts worked at New Relic, Inc. as an Enterprise Customer Success Manager from 2016 to 2018 in San Francisco, California, United States. During this time, he focused on consultative selling, leveraging his relationship-building skills to align software solutions with customer needs and ensure customer happiness. He also had a brief period of taking time out in 2018, working at Home Redevelopment for four months.
Career at Hewlett-Packard
John Potts has a substantial history at Hewlett-Packard, holding various positions over nearly a decade. He began as a Software Services Sales Representative from 2007 to 2010, progressing to Commercial Account Manager from 2010 to 2012, Territory Account Executive from 2012 to 2014, and finally, Business Development Manager for HP SaaS UK and I from 2014 to 2016. During his tenure, he developed his expertise in business development and customer success management in San Jose, California, United States.
Educational Background
John Potts studied Broadcasting at the University of Hertfordshire, earning a Bachelor of Science degree from 2004 to 2006. He also attended Charters School. His educational background has laid a solid foundation for his career in customer success and business development.
Consultative Selling and Relationship Building
John Potts has over five years of experience in consultative selling for a top global software company. He has developed 'Business Value Framework' documents to effectively align customer needs with software solutions. His strong relationship-building skills are a key asset in maintaining customer satisfaction and loyalty, ensuring that customers' expectations are met and exceeded.