Ken Ott
About Ken Ott
Ken Ott is the Senior Manager of Process Intelligence at Automation Anywhere, with a strong background in process improvement and ITIL process implementation.
Title
Ken Ott is currently serving as the Senior Manager of Process Intelligence at Automation Anywhere.
Previous Roles at Marathon Petroleum Corporation
Ken Ott worked as a Business Analyst Contractor at Marathon Petroleum Corporation from 2019 to 2021. His tenure lasted two years, during which he contributed to analyzing and improving business processes.
Experience at Consultis
In 2019, Ken Ott was employed by Consultis, where he took on the role of Process Engineer Contractor for eight months. His responsibilities included identifying and improving operational procedures.
Work at USAA and WellMed
Ken Ott served as a Process Engineer Contractor at USAA in the San Antonio, Texas area from 2018 to 2019 for ten months. He also worked as a Senior Business Analyst Contractor at WellMed Medical Management for six months between 2017 and 2018, focusing on process improvement.
Roles at Peak Hosting and Peer 1 Hosting
Ken Ott joined Peak Hosting as an Operations Engineer and Change Manager from 2016 to 2017 for one year. Prior to that, he worked as a Customer Service System Administrator Manager from 2015 to 2016. At Peer 1 Hosting, he served as an eCommerce Support Manager for six months in the San Antonio area.
Positions at Vysk Communications and Rackspace
In 2014, Ken Ott was a Customer Care Manager at Vysk Communications for eight months in San Antonio. He also held various roles at Rackspace, from Network Operations Manager and Fanatical Support Team Lead to Engineering Manager- Managed Backup, between 2005 and 2014.
ITIL Process Implementation
Ken Ott has implemented ITIL processes such as Change Management and Incident Management to mature business operations and enhance efficiency. His expertise in these areas has helped organizations streamline their procedures.
Leadership Development and Coaching
Ken Ott provides one-to-one coaching and leadership development training to colleagues, regardless of their roles. He invests in their professional growth by offering tailored leadership training sessions.
Focus on Process Improvement
Ken Ott focuses on understanding current procedures, identifying pain points, and making recommendations to improve or implement new procedures and policies. His strong background in process improvement is a key asset in his roles.