Kevin Randall
About Kevin Randall
Kevin Randall is the Director of Critical Accounts at Automation Anywhere in San Jose, California, with extensive experience in managing high-impact technical issues and scaling operations globally.
Current Role at Automation Anywhere
Kevin Randall holds the position of Director of Critical Accounts at Automation Anywhere, located in San Jose, California. In this role, he is responsible for managing and resolving high-impact technical issues for critical accounts, ensuring customer satisfaction and operational efficiency. His work focuses on customer acquisition and retention through innovative operational strategies.
Experience as Owner/CEO of DigitalSecurity4You
From 2017 to 2021, Kevin Randall was the Owner and CEO of DigitalSecurity4You, a self-employed role based in the Greater San Francisco Bay Area. During this period, he contributed four years to scaling operations, engaging in startup and turnaround situations, and employing advanced strategies in digital security.
Tenure at Dell/SonicWALL
Kevin Randall served as the Director of Enterprise Support at Dell/SonicWALL from 2001 to 2017, a 16-year period where he was based in San Jose, California. His responsibilities included overseeing enterprise support operations, leveraging a mixture of organic growth, outsourcing, on/off-shoring delivery models, and localization to scale the organization globally. His role also involved bridging multicultural gaps to enhance collaboration and improve customer satisfaction.
Educational Background in Computer Science
Kevin Randall studied at New Horizons Technical Institute, where he focused on Computer Science and achieved a Certificate. His educational background provided him with foundational knowledge and technical expertise that he has applied throughout his career in various technology-driven roles.
Skills in Scaling Operations and Fostering Collaboration
Kevin Randall has a proven track record of transforming and scaling operations in both startup and turnaround situations. His experience includes leveraging a combination of organic growth, outsourcing, on/off-shoring delivery models, and localization to scale global organizations. Additionally, his skills in bridging multi-cultural gaps and fostering collaboration have been critical in achieving operational efficiency and customer satisfaction.