Masatoshi Murata
About Masatoshi Murata
Masatoshi Murata is a Senior Technical Support Manager at Automation Anywhere in Tokyo, Japan, with over 20 years of experience in technical support and customer service roles.
Current Role at Automation Anywhere
Masatoshi Murata currently serves as the Senior Technical Support Manager at Automation Anywhere in Tokyo, Japan. He has been with the company since May 2019 and oversees the technical support operations in this location. His responsibilities include managing technical support teams and improving customer satisfaction by ensuring efficient resolution of technical issues.
Previous Experience at VMware
Before joining Automation Anywhere, Masatoshi Murata worked at VMware in Tokyo for a total of seven years. Initially, he served as a Senior Technical Support Engineer from 2011 to 2016, focusing on supporting enterprise software solutions. He was then promoted to Technical Support Manager, a position he held from 2016 to 2018, where he led technical support teams and played a key role in customer service operations.
Career at Oracle Japan
Masatoshi Murata began his career at Oracle Japan, where he worked as a Customer Support Engineer for seven years, from 2004 to 2011. During his tenure, he provided technical support for complex enterprise software solutions, helping clients resolve a wide range of issues. This role laid the foundation for his expertise in technical support and customer service.
Education at Keio University
Masatoshi Murata attained a Master's degree from Keio University, where he studied from 1998 to 2004. The advanced education he received at this prestigious institution provided a strong academic foundation that has supported his professional journey in technical support and customer service roles.
Professional Experience in Technical Support
With over 20 years of experience in technical support and customer service roles, Masatoshi Murata has built a strong background in supporting enterprise software solutions. He has transitioned through various roles, from Customer Support Engineer at Oracle Japan to Senior Technical Support Engineer and Technical Support Manager at VMware, and now as a Senior Technical Support Manager at Automation Anywhere. His extensive experience includes managing technical support teams and improving customer satisfaction across multiple organizations.